Contact Us Form Set Up

How to set up your Contact Us Form

Your Premium Digital PTO website comes with a number of forms (this varies whether you have selected Premium or Premium Plus). This tutorial will walk you through the quick steps to set up your Contact Us form. The form is already built and installed for you, but you will need to determine where the email notifications are sent. There are some additional changes you can optionally make as well.

Important Info

When your forms are installed, you need to be sure to verify where the email notifications are sent. This is very important. This tutorial will explain that process. Please follow the steps below to ensure your forms are set up correctly.

Customize Your Options and Settings

Our Premium Contact Us forms are pre-built for you, but you are welcome to customize your form in any way you see fit. Please feel free to add fields, move things around and change your forms. You can also adjust the email notifications and messages that are sent after forms are submitted. The tutorial below will cover some of the basics you can adjust. Please see our additional form tutorials to learn some more specific settings.

Step 1: Click FORMS in the FORMS Menu

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To open up the list of forms available on your website, click the FORMS link under the FORMS Menu.

Step 2: Click on the Title of the Contact Us Form

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Click on the title of the CONTACT US form. When you hover over the title, you can also click EDIT if you prefer. This will open up the form editor.

Step 3: Review your Form

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By default, your Contact Us form contains the following fields: Name, Email and Comments. If you are satisfied with these fields please click UPDATE FORM.

Step 4: Add or Edit Fields (optional)

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If you would like to edit a field on your form, click on the field and an editing interface will open allowing you to change the existing information. If you would like to add an additional field to your form, you can select the field you want to add on the right side of your form by clicking on it and it will be added to the end of your form. To move the field, simply click on the field and drag it around on the form. This is a brief explanation on editing forms, if you would like to see more specific instructions, please visit our “How to Edit your Forms Tutorial”.

Once you have completed any changes or additions, please click UPDATE FORM to save your changes.

Step 5: Setting up your email notifications

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After you have saved your form options, hover over the FORM SETTINGS link at the top of your form and select NOTIFICATIONS to set up the email address you want your submitted forms sent to. By default, confirmations will be sent to the website administrator, so be sure to change this if you want them sent somewhere else.

Step 6: Click EDIT under the Admin Notification

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Once the Notifications section comes up you will see either nothing set up yet, an Admin Notification or Both an Admin and User Notification. If you have nothing, click ADD NEW and create an Admin Notification. If you have an Admin Notification set up, click the EDIT link when you hover over the title.

Please note, the wording may vary slightly depending on your set up.

Step 7: Select the SEND TO EMAIL address

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There are three different options available for email addresses for the Admin Notifications. The SEND TO EMAIL is where you will receive the notifications. The FROM EMAIL is who the email is sent from. And the REPLY TO is where a reply will be sent if you hit the REPLY button in your email program. The SEND TO EMAIL should be set to the email address that should receive the emails from a form was submitted on your site. This can be your Parent Groups email address or something different. You can also enter {admin_email} and it will send the email to the Admin Account you have set up with your website. This is the default, but we suggest using a different email address if you have one.

Step 8: Select the FROM EMAIL

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IMPORTANT: The FROM EMAIL is the address that the email is sent from when you receive it. You MUST change this email address to “noreply@digitalpto.com” or there is a very good chance that your emails will not be delivered as the major email providers have started to match the sending server and the email address together and won’t accept mis-matches in most cases. You can still change where the reply is sent (see below), but it’s very important that the FROM address is noreply@digitalpto.com

The REPLY TO field is below the FROM email and this is where you can enter your groups email address so that if a user replies to the email, it will go directly to your groups email address.

Step 9: Review the Notification Message

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By Default, the notification email will include all the fields that were submitted. If you would like to change that, you can do so in the MESSAGE field. Remember, this is the message that is sent to the Admin, not to the Visitor who filled out the form.

Step 10: Click UPDATE NOTIFICATION

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When you have finished making any additional changes to your Admin Notifications, be sure to click UPDATE NOTIFICATION to save your changes. Once the page reloads, you can click on NOTIFICATIONS again if you wish to review additional notifications.

Step 11: Edit / Create the USER Notification

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When you return to the Notifications screen, you may also wish to Edit or Create User Notifications. This is the email that a user will receive after they submit your form. If you do not have a User Notification yet, click ADD NEW and create one, if you do have one, click the EDIT link that appears when you hover over the USER NOTIFICATION title.

Step 12: Select the SEND TO Address

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More than likely, you will want to send the confirmation to the user that filled out the form. To do that, you will select SELECT A FIELD from the SEND TO Options and the in the SEND TO FIELD, select the email address field on your form. On the Contact Us form, if you haven’t edited it, it will be called Email. Select that field.

Step 13: Specify FROM NAME and EMAIL

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The next step is to set up who you want the email sent from. This will be your Parent Group in most cases. SO, we would suggest entering your Parent Groups Name under the FROM NAME settings, and make the FROM EMAIL noreply@digitalpto.com. You can also set the REPLY TO email to your groups email so that all replies to the form will come directly to you.

Step 14: Review Subject and Message

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The final step in the User Notifications is to update the SUBJECT line and the Message that is sent out if you would like to. You can insert dynamic fields (data the user submitted) if you would like as well. To do this, select the drop down arrow to the right of the fields and select a field (such as First Name, or Last Name) and it will insert it for you. Modify the email confirmation to your hearts content.

Step 15: Click UPDATE NOTIFICATION

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When you have finished making any additional changes to your User Notifications, be sure to click UPDATE NOTIFICATION to save your changes. Once the page reloads, you can click on NOTIFICATIONS again if you wish to review additional notifications.

Step 16: Click on CONFIRMATIONS

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If you would like to edit the message that the user sees on their screen after they submit a form, click on the CONFIRMATIONS tab on the Left Side of the screen. This will take you to a list of Confirmations. Hover over the title of the Default Confirmation to edit it, or click ADD NEW to create a new one.

Step 17: Select either TEXT, PAGE or REDIRECT

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You have three choices for your confirmation screen. This is the screen a user sees after they submit your form. You can display text (the most common), you can send them to a custom page on your website, or you can re-direct them to a page that is not on your website. Typically, we suggest showing Text and will use that as the example. Go ahead and select TEXT for this tutorial.

Step 18: Review Confirmation Message

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You can type your confirmation in the MESSAGE box. Type whatever makes sense for your group and this particular form. You can add dynamic variables (like First Name) by clicking on the downward arrow to the Right. When you are finished UPDATE or SAVE the content and you are finished! Congrats! You’ve set up your form Completely. There are additional variables and fields available to you and you are welcome to explore the additional options. This tutorial does not cover them all, but covers the most important steps in setting up your forms.